Now Hiring: Computer Support Technician


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Computer Support Technician

NYC, Washington DC
Role Description This is a part-time remote role for a Computer Support Technician as a Contract to Hire position. We require 1 technician each for New York metro and Washington DC metro area. Essential Duties And Responsibilities The Computer Support Technician provides technical support for all incident and request tickets distributed by the IT Help Desk through IT Service Management System. Administers desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication The Computer Support Technician is responsible for upkeep and documentation of local IT hardware and new equipment installations. Includes cabling connections, wire management, emergency power management, and more. Installation, configuration, and system administration of operating system and application software, upgrades, and patches. General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.). The Computer Support Technician coordinates and schedules vendor support, maintenance, and repairs. Participates on a revolving on-call schedule and responds to emergency outages for local sites. Varied working hours may be required to accomplish technical solutions. Remote support of users and sites also required from primary location. Some Travel required Qualifications 4-year degree in computer science or related field or equivalent experience required. One (1) or more years of hands-on experience with knowledge of installing applications, hardware and troubleshooting techniques. Excellent communication and customer service skills Ability to work independently and remotely Experience in a similar role is a plus Technical certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) are beneficial Preferred: independently able to drive Physical And Mental Requirements And Working Conditions Must be able to set and organize own work priorities,and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Must possess the ability to comply with customer policies and procedures. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Required to be able to push/ pull and lift objects (computers, monitors, printers) weighing up to 50 pounds. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment to Diversity and Inclusion Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Jaiglo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Come Join The Jaiglo family!

Jaiglo solves technological challenges for small to medium sized businesses across the nation every day. Headquartered in Washington DC, we’re empowered by our team to serve our customers in all major US cities and in Canada. With a customer retention rate of 96%, we’re looking to expand our team with a long-term vision of serving our customers for all their IT needs.