Now Hiring: Computer Support Technician

Careers

Jaiglo Careers

Become a part of the Jaiglo family to inspire and get inspired by professional experts.

Jaiglo solves technological challenges for small to medium-sized businesses across the nation every day. Headquartered in Washington DC, we serve customers in all major US cities and in Canada. With a 96% customer retention rate, we’re expanding our team with a long-term vision of supporting our clients’ IT needs for years to come.

You’ll work with a diverse set of talented folks from across the country.

Currently hiring

Computer Support Technician

Join Jaiglo as a Computer Support Technician and help us deliver proactive IT, security, and cloud services to a growing client base across the US and Canada.

Location

Washington DC area or remote (US-based)

Type

Full-time, Monday – Friday

Department

Managed IT Services

Role Overview

As a Computer Support Technician at Jaiglo, you’ll provide remote and on-site technical support to our clients across multiple industries — from defense contractors and healthcare practices to professional services firms. You’ll troubleshoot hardware and software issues, manage user accounts and endpoints, support network and cloud systems, and help our clients get the most out of their technology. This role is ideal for someone who enjoys variety, learning new tools, and being the trusted technical partner small businesses rely on.

Key Responsibilities

Tier 1 & 2 Support

Provide responsive remote and on-site technical support for hardware, software, network, and end-user issues across our client base.

Endpoint Management

Install, configure, and maintain Windows and macOS workstations, peripherals, and mobile devices using RMM tools like Action1.

User Administration

Manage user accounts, permissions, and licensing in Microsoft 365, Active Directory, and Entra ID environments.

Network Support

Assist with network monitoring, VLAN configuration, and basic troubleshooting on UniFi, Meraki, and SonicWall platforms.

Security Hygiene

Apply patching, MFA enrollment, endpoint protection, and baseline security configurations consistent with CMMC and NIST guidance.

Documentation

Maintain accurate ticket notes, asset inventories, and runbooks so the entire team can deliver consistent, high-quality service.

What We’re Looking For

The qualifications and qualities that help our team thrive.

Required

Associate's degree or equivalent experience in IT, Computer Science, or related field
1+ years of IT support experience in a professional environment
Strong working knowledge of Windows 11 and Microsoft 365
Familiarity with networking fundamentals - TCP/IP, DNS, DHCP, VPN
Excellent troubleshooting and communication skills
Authorized to work in the United States

Preferred

CompTIA A+, Network+, or Security+ certification
Experience with RMM tools - Action1, Atera, NinjaOne, or similar
Exposure to CMMC, NIST 800-171, or HIPAA environments
Familiarity with UniFi, Meraki, or SonicWall platforms
Prior MSP or multi-client support experience
macOS, Linux, or cloud admin experience (Azure, AWS)

Why Join Jaiglo

Health & Benefits

Competitive salary, health, dental, and vision insurance, paid time off, and holiday schedule.

Growth & Certifications

Professional development budget and reimbursement for industry certifications — A+, Network+, Security+, CMMC, Microsoft, and more.

Flexible Work

Hybrid and remote arrangements available based on role and client needs. Work from where you do your best work.

Tight-Knit Team

Join a small, collaborative team where your work has visible impact and your voice is heard. No bureaucracy, no silos.

Diverse Tech Exposure

Work across a wide range of technologies — endpoint, network, cloud, security, compliance — with clients in defense, healthcare, finance, and more.

Long-Term Vision

Our 96% client retention rate reflects how we work with each other too. We invest in our people for the long haul.

Ready to apply?

Send your resume and a brief note about why you’re a fit. We respond to every applicant.
careers@jaiglo.com · Follow us on LinkedIn for new openings
Jaiglo LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.