Careers
Jaiglo Careers
Become a part of the Jaiglo family to inspire and get inspired by professional experts.
Jaiglo solves technological challenges for small to medium-sized businesses across the nation every day. Headquartered in Washington DC, we serve customers in all major US cities and in Canada. With a 96% customer retention rate, we’re expanding our team with a long-term vision of supporting our clients’ IT needs for years to come.
You’ll work with a diverse set of talented folks from across the country.
Currently hiring
Computer Support Technician
Join Jaiglo as a Computer Support Technician and help us deliver proactive IT, security, and cloud services to a growing client base across the US and Canada.
Location
Washington DC area or remote (US-based)
Type
Full-time, Monday – Friday
Department
Managed IT Services
Role Overview
As a Computer Support Technician at Jaiglo, you’ll provide remote and on-site technical support to our clients across multiple industries — from defense contractors and healthcare practices to professional services firms. You’ll troubleshoot hardware and software issues, manage user accounts and endpoints, support network and cloud systems, and help our clients get the most out of their technology. This role is ideal for someone who enjoys variety, learning new tools, and being the trusted technical partner small businesses rely on.
Key Responsibilities
What We’re Looking For
The qualifications and qualities that help our team thrive.
Required
Associate's degree or equivalent experience in IT, Computer Science, or related field
1+ years of IT support experience in a professional environment
Strong working knowledge of Windows 11 and Microsoft 365
Familiarity with networking fundamentals - TCP/IP, DNS, DHCP, VPN
Excellent troubleshooting and communication skills
Authorized to work in the United States
Preferred
CompTIA A+, Network+, or Security+ certification
Experience with RMM tools - Action1, Atera, NinjaOne, or similar
Exposure to CMMC, NIST 800-171, or HIPAA environments
Familiarity with UniFi, Meraki, or SonicWall platforms
Prior MSP or multi-client support experience
macOS, Linux, or cloud admin experience (Azure, AWS)
Apply: send resume to careers@jaiglo.com with subject line “Application: Computer Support Technician”
IT Intern (Internship to Full-Time Hire)
Learn the MSP trade from the ground up while delivering real support to our clients. This is structured as an internship that’s intended to convert to a full-time position based on performance.
Location
Maryland (DC metro on-site)
Type
Internship to Full-time
Compensation
$2,500/month stipend
Role Overview
You’ll start by handling Tier I support, both remotely and on-site, and grow into broader technical, security, and compliance work as you develop. Because our clients operate across the United States — including the Pacific Time zone — this role requires availability that extends into the evening Eastern Time to cover the full business day for West Coast accounts. Overage hours worked beyond the expected schedule can be considered for additional reimbursement.
Key Responsibilities
What We’re Looking For
Three hard requirements up front — please don’t apply if you don’t meet all three.
Required
Located in Maryland with the ability to reach DC metro client sites
Valid driver's license and a reliable personal vehicle
Availability to support Pacific Time clients (evening Eastern Time coverage)
Strong written and verbal communication skills
Comfort with Windows, basic networking concepts, and common office software
Reliability, professionalism, and willingness to learn quickly
Authorized to work in the United States
Nice to Have
Coursework, certification, or degree in progress in IT, Computer Science, or Cybersecurity
Entry-level certifications - CompTIA A+, Network+, or Security+
Hands-on exposure to Microsoft 365, help desk, or ticketing tools
Basic networking hardware familiarity
Interest in cybersecurity, compliance, or MSP services as a long-term career path
Apply: send resume to careers@jaiglo.com with subject line “Application: IT Intern”
Why Join Jaiglo
Ready to apply?
Send your resume and a brief note about why you’re a fit. We respond to every applicant.
careers@jaiglo.com · Follow us on LinkedIn for new openings
Jaiglo LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
