Careers
Jaiglo Careers
Become a part of the Jaiglo family to inspire and get inspired by professional experts.
Jaiglo solves technological challenges for small to medium-sized businesses across the nation every day. Headquartered in Washington DC, we serve customers in all major US cities and in Canada. With a 96% customer retention rate, we’re expanding our team with a long-term vision of supporting our clients’ IT needs for years to come.
You’ll work with a diverse set of talented folks from across the country.
Currently hiring
Computer Support Technician
Join Jaiglo as a Computer Support Technician and help us deliver proactive IT, security, and cloud services to a growing client base across the US and Canada.
Location
Washington DC area or remote (US-based)
Type
Full-time, Monday – Friday
Department
Managed IT Services
Role Overview
As a Computer Support Technician at Jaiglo, you’ll provide remote and on-site technical support to our clients across multiple industries — from defense contractors and healthcare practices to professional services firms. You’ll troubleshoot hardware and software issues, manage user accounts and endpoints, support network and cloud systems, and help our clients get the most out of their technology. This role is ideal for someone who enjoys variety, learning new tools, and being the trusted technical partner small businesses rely on.
Key Responsibilities
What We’re Looking For
The qualifications and qualities that help our team thrive.
Required
Associate's degree or equivalent experience in IT, Computer Science, or related field
1+ years of IT support experience in a professional environment
Strong working knowledge of Windows 11 and Microsoft 365
Familiarity with networking fundamentals - TCP/IP, DNS, DHCP, VPN
Excellent troubleshooting and communication skills
Authorized to work in the United States
Preferred
CompTIA A+, Network+, or Security+ certification
Experience with RMM tools - Action1, Atera, NinjaOne, or similar
Exposure to CMMC, NIST 800-171, or HIPAA environments
Familiarity with UniFi, Meraki, or SonicWall platforms
Prior MSP or multi-client support experience
macOS, Linux, or cloud admin experience (Azure, AWS)
Why Join Jaiglo
Ready to apply?
Send your resume and a brief note about why you’re a fit. We respond to every applicant.
careers@jaiglo.com · Follow us on LinkedIn for new openings
Jaiglo LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

