Managed IT Services
Managed IT, done the way it should be
11
97%
$0
M2M
The Jaiglo Difference
What sets Jaiglo apart
Extended After-Hours Support
We work while you sleep — at no extra charge
Most MSPs vs. Jaiglo
Most MSPs
✗ Charge 50–100% surcharges for after-hours work
✗ Reactive support — wait for tickets to come in
✗ Bill for users and devices no longer in use
✗ Slack off after the first quarter is signed
✗ Mix offshore call centers with US sales teams
✗ Send you a dozen vendor invoices to reconcile
Jaiglo
✓ Flat rate for nights, weekends, and holidays
✓ 24/7 proactive monitoring with US-based on-call
✓ Quarterly invoice audits to remove unused services
✓ Earn your business every month, every year
✓ 100% US-based certified resources
✓ One unified statement, one accountable partner
Pillar 1 Detail
Unified Billing — one statement, full visibility
✓ Phone systems
✓ Email accounts
✓ Staff IT — PCs, laptops, mobile
✓ Antivirus & endpoint security
✓ Backup systems & cloud backup
✓ Marketing & reputation tools
Pillar 2 Detail
All your specialized IT needs, under one roof
Security
Compliance
Cloud
Custom Dev
Web Design
Low Voltage
Print & Scan
Marketing
Pillar 3 Detail
What’s included in your monthly retainer
Where We Serve
Trusted by clients across the country
Case studies
Real clients. Real results.
FAQ
Common questions
Because we don’t have to. Most MSPs lock clients in because their service quality drops after the first quarter — contracts force clients to stay through it. We’ve built our operations differently. With 24/7 proactive monitoring and a flat-rate model that doesn’t reward us for slacking off, our clients stay because they want to. 97% of them, year after year.
Two things make it possible. First, our proactive monitoring catches and resolves most issues automatically — before they ever become tickets. Second, our US-based engineering team operates on an on-call rotation, so extended after-hours coverage is built into normal operations rather than treated as overtime. When you submit a ticket at 9 PM Eastern, an engineer is already on call and treats it like any other ticket. No surcharge, same SLA.
Yes. Co-managed IT is a common arrangement for our clients — we handle infrastructure, monitoring, compliance, and after-hours coverage while your in-house staff focuses on day-to-day user support and business-specific projects. We’re flexible about where the line gets drawn.
Most clients save 10–30% on existing IT spend in the first quarter — typically by removing services they’re paying for but no longer using, and by switching specific products to our partner volume pricing. The audit itself is complementary; we share findings whether or not you choose to consolidate billing through us.
Yes. While our headquarters and primary servers are in Maryland, we serve clients across the United States. View our Client Map for a sample of where we operate.
Defense Industrial Base contractors (CMMC L1/L2), healthcare (HIPAA), financial services (SOX, PCI-DSS), professional services, and manufacturing. We’re particularly known for our compliance work — see our Cybersecurity & Compliance page for details.
